Unseen Souls — Shipping Policy

Last Updated: August 13, 2026

At Unseen Souls, we are committed to delivering your orders safely and efficiently across India. We work with trusted logistics partners to provide reliable shipping options and ensure your order reaches you securely.

1. Shipping Across India

We currently offer shipping across India through our logistics partners.

Depending on your location, order weight, and availability, your order may be shipped through Surface or Air transportation.

Available shipping options and applicable charges will be displayed at checkout.

2. Dispatch Timeline

Orders are generally processed and dispatched according to the following schedule:

• Orders placed before 5:00 PM are generally dispatched on the next working day.

• Orders placed after 5:00 PM are generally dispatched on the following working day.

• Our fulfillment unit is closed on Sundays and applicable bank/public holidays.

• Orders placed during holidays or periods of high demand may experience minor processing delays.

Dispatch time refers to the time required to prepare and hand over your order to the shipping carrier. It does not represent the total delivery time.

3. Delivery Time

Delivery times may vary depending on your location, shipping method, courier availability, and other logistical circumstances.

Estimated delivery timelines shown at checkout are indicative and may be affected by:

• Courier delays

• Weather conditions

• Public holidays

• Transportation disruptions

• Remote or difficult-to-service locations

• Incorrect or incomplete shipping information

• High-volume periods

• Other circumstances outside our reasonable control

Once your order has been dispatched, you will receive the applicable tracking information where available.

4. Shipping Charges

Shipping charges are calculated based on factors including the shipping method, package weight, and delivery location.

The applicable shipping fee will be displayed during checkout before you complete your purchase.

Surface Shipping

Surface shipping is generally the more economical shipping option and may be used for eligible orders depending on package weight and destination.

Air Shipping

Air shipping may be available for eligible locations and orders. Air shipping charges are generally higher than surface shipping due to the faster transportation method.

The available shipping options and applicable charges will be shown at checkout.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

Where COD is available, the following additional charges may apply:

• Orders up to ₹2,000: ₹50 COD fee

• Orders above ₹2,000: 2.5% of the order value

COD availability may vary depending on the delivery location and other factors determined by our logistics partners.

6. Additional Charges for Certain Locations

A ₹25 additional logistics surcharge may apply to orders delivered to certain regions, including:

• North Eastern states

• Jammu & Kashmir

• Ladakh

• Himachal Pradesh

• Sikkim

• Andaman & Nicobar Islands

• Lakshadweep

Any applicable surcharge will be reflected in the shipping charges shown at checkout.

7. Tracking Your Order

Once your order has been dispatched, we may provide tracking information through the contact details associated with your order.

You can use the tracking information to monitor the status of your shipment through the applicable logistics provider.

Please note that tracking information may take some time to update after an order has been handed over to the courier.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

This includes:

• Full name

• Complete shipping address

• PIN code

• Phone number

• Email address, where applicable

Unseen Souls is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, contact us within 1 hour of placing your order. We will try to assist, but changes cannot be guaranteed once the order has entered processing or production.

9. Delayed Shipments

Although we work with reliable logistics partners, delivery delays can occasionally occur.

If your order is delayed, please contact us with your Order ID and tracking information, and we will assist you in raising the issue with the relevant courier partner.

Courier delays do not automatically qualify an order for cancellation or refund.

For information about refunds, replacements, and cancellations, please refer to our Refund, Return & Cancellation Policy.

10. Lost or Damaged Shipments

If your shipment is confirmed as lost by the courier, Unseen Souls will review the situation and work with the logistics provider to determine the appropriate resolution.

If your order arrives damaged, please contact us within 5 days of delivery and provide:

• Your Order ID

• Clear photographs of the package and product

• A description of the damage

Please retain the product and packaging until your claim has been reviewed.

11. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies.

If a shipment cannot be delivered because the customer is unavailable, provides an incorrect address, refuses delivery, or otherwise prevents successful delivery, additional shipping or re-shipping charges may apply.

Any such situation will be reviewed on a case-by-case basis.

12. Contact Us

If you have questions about shipping, delivery, tracking, or applicable charges, please contact Unseen Souls Customer Support through the contact information provided on our website.

We are committed to providing a smooth, transparent, and reliable shipping experience across India.