Unseen Souls — Terms of Service

Last Updated: August 13, 2026

Welcome to Unseen Souls. By accessing our website, browsing our products, or placing an order with us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or purchasing any products.

1. About Unseen Souls

Unseen Souls is an apparel and lifestyle brand offering products that may be made to order and produced specifically after an order is placed.

These Terms of Service govern your use of the Unseen Souls website, your purchases, and your interactions with our services.

If you do not agree with these terms, please do not use our website or place an order.

2. Eligibility

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide to us is accurate and complete.

• You will use our website only for lawful purposes.

• You will not use our website to engage in fraudulent, abusive, or unauthorized activity.

If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colors, sizes, and other information displayed on our website are accurate.

However, minor variations may occur due to:

• Screen and display settings

• Lighting conditions when photographs are taken

• Printing and manufacturing processes

• Normal variations between individual products

Such minor variations do not necessarily constitute a defect.

Unseen Souls reserves the right to correct errors, inaccuracies, or omissions in product information at any time.

4. Product Availability

Our products may be available in limited quantities or may be produced on demand.

We reserve the right to:

• Limit the quantity of products available for purchase.

• Discontinue products or designs.

• Modify product specifications.

• Refuse or cancel an order where a product is unavailable or cannot reasonably be fulfilled.

If we cancel an order after payment has been made, any eligible amount paid for that order will be refunded.

5. Pricing and Payments

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

The price applicable to your order is the price displayed at the time you complete your purchase.

Payment must be successfully completed before an order is processed.

We use third-party payment providers to process payments. Unseen Souls does not directly store your complete card, banking, or payment credentials.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation containing relevant order details.

An order confirmation does not necessarily guarantee that the order will be fulfilled if circumstances arise that prevent us from doing so.

We reserve the right to refuse or cancel orders in situations including:

• Product unavailability

• Pricing or listing errors

• Suspected fraudulent activity

• Incorrect customer information

• Technical errors

• Other circumstances that prevent reasonable fulfillment of the order

If an order is cancelled after payment, the applicable amount will be refunded.

7. Made-to-Order Products

Many Unseen Souls products are made to order.

Once an order is placed, production may begin specifically for that order. Because of this, orders generally cannot be cancelled or modified after the applicable cancellation period.

Please review your:

• Product

• Size

• Color

• Quantity

• Shipping address

• Contact information

carefully before completing your purchase.

For cancellation and refund conditions, please refer to our Refund, Return & Cancellation Policy.

8. Shipping and Delivery

Orders are produced and shipped according to the estimated production and shipping timelines displayed on our website or communicated during the ordering process.

Delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur because of circumstances outside our reasonable control, including:

• Courier delays

• Weather conditions

• Public holidays

• Transportation disruptions

• Incorrect or incomplete addresses

• Operational disruptions

• Other unforeseen circumstances

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's processes.

Customers are responsible for providing accurate shipping information.

9. Refunds, Returns and Replacements

Because our products may be made to order, we generally do not accept returns or provide refunds for:

• Change of mind

• Buyer's remorse

• Incorrect size selected by the customer

• Incorrect product selection

• Minor color variations

• Other issues that are not caused by a manufacturing or fulfillment error

If you receive a defective, damaged, or incorrect product, you may be eligible for a replacement or refund subject to our Refund, Return & Cancellation Policy.

10. Customer Responsibilities

You are responsible for ensuring that all information submitted during checkout is accurate.

This includes:

• Full name

• Shipping address

• Phone number

• Email address

• Product selection

• Size and color

• Quantity

Unseen Souls is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

11. Intellectual Property

All content available on the Unseen Souls website, including but not limited to:

• Logos

• Brand names

• Product designs

• Graphics

• Images

• Photographs

• Videos

• Text

• Website design

• Illustrations

• Other original materials

is owned by or licensed to Unseen Souls and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

12. User-Submitted Content

If you submit content to Unseen Souls, including reviews, photographs, comments, feedback, or other materials, you confirm that you have the right to submit that content.

By submitting content, you grant Unseen Souls a non-exclusive, royalty-free license to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes.

You must not submit content that:

• Violates another person's rights

• Contains unlawful or harmful material

• Is misleading or fraudulent

• Infringes intellectual property rights

• Contains abusive, threatening, or discriminatory material

• Contains malicious software or harmful code

Unseen Souls reserves the right to remove content that violates these requirements.

13. Prohibited Use

You agree not to use our website to:

• Break or violate applicable laws or regulations.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of our website.

• Use automated systems to scrape, copy, or collect website content without authorization.

• Commit fraud or conduct unauthorized transactions.

• Upload malicious software or code.

• Impersonate Unseen Souls, its employees, representatives, or other users.

• Use our products, website, or intellectual property for unlawful purposes.

14. Third-Party Services

Our website may use third-party services for functions such as:

• Payment processing

• Shipping and logistics

• Analytics

• Website hosting

• Marketing

• Customer communication

These third-party services may operate under their own terms and privacy policies.

Unseen Souls is not responsible for the independent policies, practices, or services of third parties, except to the extent required by applicable law.

15. Website Availability

We aim to keep the Unseen Souls website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption

• Free from errors

• Free from bugs or technical issues

• Completely secure

• Compatible with every device or browser

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Unseen Souls will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Unseen Souls, its owners, employees, representatives, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from:

• Your violation of these Terms of Service.

• Your misuse of the website.

• Your violation of another person's rights.

• Information or content submitted by you.

• Your unlawful use of our products or services.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

19. Changes to These Terms

Unseen Souls may update or modify these Terms of Service from time to time.

Any updated version will be posted on this page with a revised Last Updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter, subject to applicable law.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions will continue to remain in effect.

22. Entire Agreement

These Terms of Service, together with our applicable policies including our Refund, Return & Cancellation Policy and Privacy Policy, constitute the agreement governing your use of the Unseen Souls website and your purchases from us, to the extent permitted by applicable law.

23. Contact Us

If you have questions regarding these Terms of Service, your order, or our policies, please contact Unseen Souls Customer Support through the contact information provided on our website.

Unseen Souls
India